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Maintenance, repairs, the Springwell app and other useful information
General repairs and maintenance
At Springwell we appreciate that things can always go wrong in your property no matter how well it’s looked after. To make things easy for you, and to help us respond quickly, we’d like you to report everything on our Springwell App.
Not only does it contain details about your property, your tenancy, and your rent payments; but it is also explains how all maintenance issues during your tenancy should be reported.
How to download the app
To download it you will need to go to the email from us asking you to create a login for the Springwell Arthur account. Please click on the email and follow the link to create your login.
Select ‘Accept Invitation’ and set up a login and password.
Once you’ve done this, you will then be able to go to the App Store and download the Springwell app. Search Springwell on your App Store, download it and then login with your details.
For a video walk through on how to download and register on the app, please visit https://youtu.be/TiwNSFHgHVE
Once you’re on the app, to report any maintenance issues please click on the ‘Issues’ button, then ‘Raise an Issue’, and then ‘Maintenance’. Here you will be able to enter a brief description of the problem and upload any photographs that you think may be useful.
Emergency out of hours maintenance
If you have an emergency repair, then please report the issue on the app, but also call the office that manages your property. For the Headingley office it’s 0113 493 1618 and for the Hyde Park office near to the universities it’s 0113 243 1177.
For any out of hours emergencies that cannot wait until the offices re-open, you should still report the repair on the app, but also call our 24 hours emergency call out number 07471 746825. Should this number be unavailable, then please call 07756 296295. Please note that these numbers are manned for out of hours emergency issues only.
Property Guides
When you first moved into your property you will have received a property guide specific to your property which should answer many of the questions you may have about how to use the heating, white goods and how to carry out weekly testing of your fire alarm system.
You can find your property guide in the app, by clicking on the ‘Files’ button and it will be in the documents section.
Refuse Collection
To check which day your bins are collected go to:
www.leeds.gov.uk/residents/pages/check-your-bin-day.aspx
Security & Insurance
Most burglaries take place through unsecured properties. Please ensure all windows are shut and doors are locked at all times - particularly ground floor windows.
For most of our tenants, contents insurance is included in your rent through Endsleigh Insurance.
Please visit:
https://www.endsleigh.co.uk/student/confirm-your-student-cover/
Just type in Springwell in the accommodation provider box, and it’ll take you through to explain what you are covered for. There is an option for you to extend your cover if you feel you want to increase your level of protection.
Other useful numbers
Police (non emergencies): 101
Leeds Student Medical Practice: 0113 295 4488
NHS Direct: 111
National Gas Emergency (if you smell gas) 0800 111 999
National Electricity Helpline (to see if there is a power cut in your area) 105
